Most people start documenting operations randomly, picking the easiest bits and working from the bottom up. The one thing we have learned the hard way though, is that creating and documenting systems can become confusing unless you take a clear step by step approach to the whole thing, starting from the top with the big picture of the structure of your business or franchise group.
You see, it’s all about people
You have to structure your business or franchise group so you give your franchisees and staff the best possible opportunity to bring in the money. Afterall they are the only ones who are responsible for this task.
You need to develop your Core Franchise or Business Structure around the characteristics of your customer and the ideal franchisee or sales staff you want to deliver your product. And then provide support to fill the likely gaps in their skill profile.
So this is how our team works with you, through a staged process to define and create your systems and operations
- You define the big picture structure of your business or franchise group
- You define the main structure of your operations manuals
- Only then do you extract your detailed operations and document them in the format of your choice
We work through the steps
See the results... Achieved by our clients
What we like most about Prue is that she catered the program we are developing to our individual needs showing great patience and knowledge.
She is always there to help us giving detailed, step-by-step guidance on how to systemise and document our business ultimately resulting in greater understanding and growth; more than we could have imagined.
This is a continual learning curve and one which we are extremely happy to continue with Prue
Prue Keen (Franchise Simply) has been a fantastic partner of Earworx since its creation 3 years ago. We have found her knowledge and experience very helpful with our various written needs. We have received a full range of services from Prue from relatively simple proof reading and advice about our various levels of documentation, through to complex strategic work that resulted in our highly successful and useful operations manual.
We would highly recommend Prue Keen anyone who has a need to document their business’s plans, processes or policies. You will find the service offered attentive, efficient, and effective. We are thrilled with our on-going association with Prue Keen and wish to actively encourage others to use her services as they will result in you having better and more useable documentation for your business without doubt.
In 2015 over a beer Brad Aylet and Kevin Scrimshaw came up with the concept of National Drones. They met Franchise Simply at the August Melbourne Franchise Expo that year and completed their Franchise Success Path Program in record time to launch their franchise spectacularly at the Sydney Franchise Expo in March 2016. They were buried in enquiries all weekend and it was clear already that their exciting new franchise model had taken off. We worked closely with them at three more expos that year and the growth was such they that they have barely needed to do any promotion since. It was also in 2016 that they merged with Fly UAS pilot training school. The next year they opened a Brisbane office and a respected strategic business partnership invested in the company. This enabled them to open in New Zealand in 2018 and continue their impressive growth overseas.
Aziz Elali had operated a number of businesses over the years, including Pizzarazzi, his premium quality edgy and fun concept pizza outlet when he approached Brian to help him franchise and grow his boutique group. Pizzarazzi has now expanded to five outlets in Tasmania.