Most people start documenting operations randomly, picking the easiest bits and working from the bottom up. The one thing we have learned the hard way though, is that creating and documenting systems can become confusing unless you take a clear step by step approach to the whole thing, starting from the top with the big picture of the structure of your franchise group.
You see, it’s all about people
You have to structure your franchise group so you give your franchisees and staff the best possible opportunity to bring in the money. Afterall they are the only ones who are responsible for this task.
You need to develop your Critical Franchise or Business Structure around the characteristics of your customer and the ideal franchisee or sales staff you want to deliver your product. And then provide support to fill the likely gaps in their skill profile.
So this is how our team works with you, through a staged process to define and create your systems and operations
- You define the big picture structure of your business or franchise group
- You define the main structure of your operations manuals
- Only then do you extract your detailed operations and document them in the format of your choice
We work through the steps
See the results... Achieved by our clients
Great writers are hard to find, so when you do find them, it's important to keep them close. That's one of the reasons I've worked with Prue Keen over the years. She is the diamond in the rough who has a great, rounded skills set including copywriting, systems and processes documentation and general writing skills. We often work with Prue directly and even send our clients to her.
Being quick, cost effective and with a great attention to do detail - Prue Keen is highly recommend.
Simon & I have been involved with Prue Keen for over three years and she was instrumental in guiding us through the franchise process for our business. Prue has an eagle eye for detail and a sharp acumen for systemisation and efficiency. We found her experience invaluable as we worked through the operations manuals for both franchisee and franchisor. Prue has the ability to cut through masses of information and bring clarity and focus on what is really necessary to achieve a good outcome for everyone.
We have no hesitation recommending Prue to anyone seeking assistance in the professional writing arena.
In 2015 over a beer Brad Aylet and Kevin Scrimshaw came up with the concept of National Drones. They met Franchise Simply at the August Melbourne Franchise Expo that year and completed their Franchise Success Path Program in record time to launch their franchise spectacularly at the Sydney Franchise Expo in March 2016. They were buried in enquiries all weekend and it was clear already that their exciting new franchise model had taken off. We worked closely with them at three more expos that year and the growth was such they that they have barely needed to do any promotion since. It was also in 2016 that they merged with Fly UAS pilot training school. The next year they opened a Brisbane office and a respected strategic business partnership invested in the company. This enabled them to open in New Zealand in 2018 and continue their impressive growth overseas.
Aziz Elali had operated a number of businesses over the years, including Pizzarazzi, his premium quality edgy and fun concept pizza outlet when he approached Brian to help him franchise and grow his boutique group. Pizzarazzi has now expanded to five outlets in Tasmania.